You did it all for Mike.You went out of the way to ensure the customer is comfortable, offered him complimentary drinks, let him use the poolside even though he wasn’t entitled and also offered him a discount voucher to be redeemed on next visit.
Mike calls you after a day to tell he loved your service and for that reason, he has written a really nice review on Yelp.
Eager to check out his nice review, you log on to Yelp for Business and check your account. Tada, nothing! Five days later, still nothing. Now, you’ve really started to doubt Mike – did he really write a review or did he mistake another business on Yelp for yours?