Category Reputation Management

Why Every Business Should Have At least 5 Google Reviews

As Google gets more and more user-oriented, reviews are becoming increasingly important in how people decide which service to use. One of the most decisive factors in what makes people trust a business is the aggregate review rating.

When it comes to Google reviews, there seems to be a minimum number that all businesses should have. Not three, not twenty – but at least five.

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The Business Owners Guide To Bad Review Management

As a business owner, it’s never easy to see someone bash your business online just because of one less-than-perfect experience with your product or service.

Before you call up your lawyer to see if you can win a defamation case against Ms.X for saying so and so, let’s address the issue at hand. Someone was dissatisfied with your product/service and is talking about it.

Now, what are you going to do about this?

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How to deal with Online Review Slander?

The downside of allowing just about anyone to review businesses online is the increased chances of getting bad reviews from a disgruntled customer, or worse, slander from John Doe. These can negate all the good reviews you’ve been getting from your satisfied customers.

Reviews are a way for customers to communicate their experiences to their peers, not to target a business or slander them. If you are monitoring your reviews on a regular basis, and you come across a review that is obviously an attack on your business, there are a couple of things you can do about it.

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